Refund Policy – Runway Fit

Introduction

At Runwafit LLC, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy explains how you can return products purchased on our website and receive a refund.

Returns

You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

1.1 Return Process To initiate a return, please contact us at [email protected]. Provide your order number and details about the product you wish to return. We will respond with instructions on how to proceed with the return.

1.2 Condition of Returned Items All returned items must be in new and unused condition, with all original tags and labels attached. Any item that shows signs of use, wear, or damage may not be accepted for a return.

1.3 Non-Returnable Items Certain items are non-returnable. These include:

Gift cards

Downloadable software products

Some health and personal care items

1.4 Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

1.5 Inspection and Approval Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-10 business days, depending on your card issuer’s policies.

Refunds

2.1 Refund Timeline Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

2.2 Partial Refunds In some cases, only partial refunds are granted (if applicable):

Items with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

2.3 Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 66 Johnston Road #3, Dorchester, MA 02124.

4.1 Exchange Process To initiate an exchange, please contact us at [email protected]. Provide your order number and details about the product you wish to exchange. We will respond with instructions on how to proceed with the exchange.

4.2 Condition of Exchanged Items All exchanged items must be in new and unused condition, with all original tags and labels attached. Any item that shows signs of use, wear, or damage may not be accepted for an exchange.

Shipping

5.1 Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Shipping Duration Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5.3 International Shipping If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Special Circumstances

6.1 Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the product and the defect. We will respond promptly with instructions on how to return the item. In the case of defective products, Runwafit LLC will cover the cost of return shipping.

6.2 Return Authorization Certain items may require a return authorization number. If this is the case, we will provide you with a return authorization number and instructions on how to return the item when you contact us.

6.3 Gift Returns If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.