At Runwafit LLC, we strive to provide our customers with fast and reliable delivery services. This Delivery Policy outlines the terms and conditions related to the delivery of products purchased on our website. Please read this policy carefully to understand our delivery processes and your responsibilities.
- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
- Delivery Locations
We offer delivery to addresses within the United States. At this time, we do not ship to P.O. boxes or APO/FPO addresses. International delivery options are available under certain conditions. Please contact our customer service for more information about international shipping.
- Delivery Times
3.1 Standard Delivery The estimated delivery time for standard shipping is 5-7 business days from the date of order placement. Delivery times may vary depending on the destination and shipping method.
3.2 Express Delivery For express shipping, the estimated delivery time is 2-3 business days from the date of order placement. Additional charges apply for express delivery.
3.3 Overnight Delivery Overnight delivery is available for orders placed before 12:00 PM EST. The estimated delivery time is 1 business day from the date of order placement. Additional charges apply for overnight delivery.
3.4 Special Handling Some items may require special handling and may take longer to ship. We will notify you if your order requires special handling.
- Delivery Costs
4.1 Standard Delivery The cost of standard delivery is a flat rate of $5.00 per order.
4.2 Express Delivery The cost of express delivery is a flat rate of $15.00 per order.
4.3 Overnight Delivery The cost of overnight delivery is a flat rate of $25.00 per order.
4.4 Free Shipping We offer free standard shipping on orders over $500.00. This offer is only applicable to standard delivery within the United States.
4.5 Additional Charges Additional charges may apply for deliveries to remote areas. We will notify you of any additional charges before processing your order.
- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your delivery using the tracking number provided.
- Delivery Issues
6.1 Delivery Delays While we strive to meet our delivery time estimates, there may be delays due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing. We are not responsible for delays caused by the shipping carrier or external factors beyond our control.
6.2 Incorrect Address If you provide an incorrect or incomplete delivery address, we are not responsible for any delays or delivery failures. Please ensure that you provide accurate and complete address information when placing your order.
6.3 Lost or Damaged Items If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and, if necessary, replace the lost or damaged items.
6.4 Missed Deliveries If you are not available to receive your delivery, the carrier may leave a notice with instructions on how to schedule a re-delivery or pick up your package from a local facility. We are not responsible for missed deliveries if you are not available to receive your package.
- International Shipping
7.1 Customs and Duties For international orders, you are responsible for any customs duties, taxes, and fees that may apply. Please contact your local customs office for more information on customs policies in your country.
7.2 Delivery Times International delivery times may vary depending on the destination and customs processing. Estimated delivery times for international shipping range from 7-21 business days.
7.3 International Shipping Costs Shipping costs for international orders are calculated based on the destination, weight, and dimensions of the package. You will be able to review the shipping costs before finalizing your order.
- Special Circumstances
8.1 Pre-Orders For pre-order items, we will provide an estimated shipping date. Please note that the actual shipping date may vary. You will receive a shipping confirmation email once your pre-order item has been shipped.
8.2 Backorders If an item is on backorder, we will notify you of the expected shipping date. You may choose to wait for the item to be restocked or cancel your order for a full refund.
8.3 Split Shipments In some cases, your order may be shipped in multiple packages to ensure timely delivery. You will receive a shipping confirmation email with tracking information for each package.
- Contact Information
If you have any questions about our Delivery Policy, please contact us at:
Runwafit LLC 66 Johnston Road #3 Dorchester, MA 02124 Massachusetts Email: [email protected]